Refund policy

UTEVIEW Refund Policy
Last Updated: [2025/7/17]
At UTEVIEW, we stand behind the quality of our outdoor cameras—including outdoor solar cameras, wildlife trail cameras, and hunting cameras—and want to ensure your complete satisfaction. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds, helping you navigate the process with clarity and confidence.
1. Eligibility for Refunds
To qualify for a refund, your request must meet the following criteria:
  • Timeframe: Requests must be submitted within 30 days of delivery for unused, unopened products. For products that have been opened or used, refunds are eligible within 14 days of delivery, provided the item is in its original condition (no damage, all accessories included) and the issue is due to a manufacturer defect or performance failure.
  • Product Condition: Items must be returned in their original packaging, with all included components (e.g., solar panels, mounting brackets, user manuals, warranty cards). Damaged or modified products (e.g., altered firmware, physical damage from misuse) are not eligible for refunds.
  • Proof of Purchase: A valid order number, receipt, or invoice is required to process your refund.
2. Non-Refundable Items
The following are not eligible for refunds:
  • Products returned after the 30-day (unopened) or 14-day (opened/used) window.
  • Items damaged due to improper use, neglect, accidents, or unauthorized modifications (e.g., using a hunting camera in conditions exceeding its IP66 waterproof rating).
  • Customized or personalized products (if applicable).
  • Digital services (e.g., cloud storage subscriptions) once activated, unless specified otherwise in the service agreement.
3. Refund Process
Follow these steps to request a refund:
  1. Submit a Request: Contact our customer support team at [support@uteview.com] with your order number, reason for the refund, and photos/videos documenting the issue (e.g., a defective solar panel, non-functional night vision in a trail camera).
  1. Receive Approval: Our team will review your request within 2–3 business days. If approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to our warehouse.
  1. Return the Product: Ship the item with the RMA number clearly marked on the package. You are responsible for return shipping costs, unless the refund is due to a manufacturer defect (in which case we will provide a prepaid shipping label).
  1. Inspection & Processing: Once we receive the item, our quality team will inspect it to verify the issue. For valid refunds, we will process the refund within 5–7 business days of inspection.
4. Refund Methods
Refunds will be issued using the original payment method:
  • Credit/debit card payments: Refunds will appear on your statement within 3–10 business days, depending on your bank’s processing time.
  • PayPal/other digital wallets: Refunds will be credited to your account within 2–5 business days.

5. Exchanges & Warranty Claims
  • Exchanges: If you receive a damaged or defective product, we may offer an exchange for the same model instead of a refund, subject to availability. Contact support to arrange this.
  • Warranty Coverage: For issues arising after the refund window, refer to our [Warranty Policy] (if applicable), which covers manufacturer defects for 12–24 months (varies by product). Repairs or replacements under warranty do not qualify for refunds.
6. Cancellations
Orders can be canceled for a full refund if requested before shipment. Once the item has been shipped, the refund will be processed according to the eligibility criteria above, minus any shipping costs incurred.
7. Changes to This Policy
UTEVIEW reserves the right to update this Refund Policy at any time. Changes will be posted on our website ( https://www.uteview.com/ ) with the updated "Last Updated" date. We recommend reviewing this policy periodically.
8. Contact Us
For refund requests or questions, reach out to our support team:
Email: support@uteview.com

whatsapp:+1 3034353722

Address: 6300 LYONS ST ORLANDO FL 32807，USA

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