Shipping policy

UTEVIEW Logistics Policy
Last Updated: [2025/7/17]
At UTEVIEW, we are committed to ensuring your outdoor cameras—including outdoor solar cameras, wildlife trail cameras, and hunting cameras—reach you efficiently and securely. This Logistics Policy outlines our shipping processes, delivery timelines, and related guidelines to help you stay informed about your order’s journey.
1. Order Processing
  • Timeframe: Orders placed on our website ( https://www.utev iew.com/) are processed within 1–2 business days (excluding weekends and holidays). This includes verifying payment details, checking product availability, and preparing items for shipment.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with your order number, shipping address, and estimated delivery date. If an item is out of stock, we will notify you via email within 24 hours, offering options to wait for restocking or cancel the order for a full refund.
2. Shipping Methods & Coverage
We partner with trusted logistics providers to deliver our products globally. Available shipping methods include:
  • Standard Shipping: Available for most countries and regions, with delivery via local postal services or courier partners (e.g., USPS, Royal Mail, DHL eCommerce).
  • Express Shipping: For faster delivery, we offer express options (e.g., DHL, FedEx) to select countries, with expedited handling and tracking.
  • Remote Areas: Deliveries to remote or hard-to-reach locations may require additional processing time and may incur surcharges, which will be displayed at checkout.
Note: We currently do not ship to countries or regions with import restrictions on electronic devices or outdoor equipment. A list of restricted areas is available upon request.
3. Delivery Timelines
Delivery times vary based on the shipping method and destination:
  • Standard Shipping:
  • Domestic (within the same country): 3–7 business days after processing.
  • International: 7–15 business days for major cities; 15–25 business days for remote areas.
  • Express Shipping:
  • Domestic: 1–3 business days after processing.
  • International: 3–7 business days, depending on customs clearance.
Customs processing may extend delivery times for international orders. UTEVIEW is not responsible for delays caused by customs inspections, import duties, or local postal service issues.
4. Shipping Costs
Shipping fees are calculated based on the destination, package weight, and shipping method, and will be displayed at checkout before you complete your order.
  • Free Shipping Promotions: We occasionally offer free standard shipping for orders meeting a minimum purchase threshold (e.g.,
    200+ for international orders). Eligibility for such promotions is clearly indicated on our website.
  • Additional Fees: For oversized items (e.g., bulk orders of solar camera kits) or deliveries to remote areas, additional shipping fees may apply, as noted during checkout.
5. Tracking Your Order
  • Tracking Information: Once your order ships, we will send a shipping confirmation email with a tracking number and a link to monitor your package’s progress via the courier’s website.
  • Updates: Tracking information may take 24–48 hours to activate after shipment. If you do not see updates within this timeframe, please contact our support team for assistance.
6. Address Changes
  • Before Shipment: If you need to modify your shipping address, please contact our customer support team at [support@uteview.com] or via phone (+1 3034353722) within 24 hours of placing your order. We cannot guarantee address changes after the order has been shipped.
  • After Shipment: If the package has already been shipped to an incorrect address, you may need to coordinate with the courier for rerouting, which may incur additional fees. UTEVIEW is not liable for packages delivered to incorrect addresses due to user error.
7. Delivery Issues
  • Lost or Stolen Packages: If your package is marked as delivered but not received, please check with neighbors, building managers, or local postal services first. If the package is confirmed lost or stolen, contact us within 7 days of the delivery date with your order number and tracking details. We will investigate and, if eligible, arrange a replacement or refund.
  • Damaged Packages: Inspect your package upon delivery. If the item is damaged (e.g., broken solar panels, dented camera bodies), take photos of the packaging and the product, then contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
8. International Shipping
  • Import Duties & Taxes: International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient. These charges vary by country and are not included in the shipping cost. Contact your local customs office for details on applicable fees.
  • Customs Documentation: We provide all necessary documentation (commercial invoices, product descriptions) to facilitate customs clearance. However, delays due to incomplete documentation or customs regulations are beyond our control.
9. Changes to This Policy
UTEVIEW may update this Logistics Policy periodically to reflect changes in shipping partners, costs, or service areas. Updates will be posted on our website with the revised "Last Updated" date. We recommend reviewing this policy before placing your order.
10. Contact Us
For questions about your order’s shipping status or this policy, contact our support team:
Email: support@uteview.com

whatsapp:+1 3034353722

Address: 6300 LYONS ST ORLANDO FL 32807，USA
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